Comparative Analysis of OEM Warranty Programs
November 1, 2011
7:30 a.m. – 8 a.m. Registration, Networking and Continental Breakfast • 8 a.m. – 10:30 a.m. Program
MSU Management Education Center • 811 W. Square Lake Road  • Troy, Mich.

 

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On Nov. 1, 2011, the OESA Warranty Management Council will release the 2011 update of the “OESA Comparative Analysis of OEM Warranty Programs” at the MSU Management Education Center, Troy, Mich.  The event and publication provide suppliers with tools to drive best practices in warranty management, flow information through the tiers, and, ultimately drive toward zero or near-zero warranty.  The document provides an overview of each OEM warranty program and details:

• Customer process
  • Process flow
  • Parts handling
  • Warranty data management
  • Data accessibility
• Commercial implications
  • Pay points
  • Cost structure breakdown
• No Trouble Found liability
• Other comments

OEM customers included in the “Analysis” include: BMW, Chrysler, Ford, General Motors, Honda, Hyundai, Kia, Mercedes, Nissan, Toyota and Volkswagen.

The meeting will feature commentary by Michael Hirt, manager, warranty and service quality, ADAC Automotive, and Dave Sakata, vice president, technology, Freudenberg-NOK,  to assist members in understanding how to read and use the “Analysis.”  In addition, William Kohler, partner, Clark Hill, will provide an update on industry issues related to warranty management.   Every OESA regular member company will want to have this “Analysis” to drive transparency, understanding and cost management throughout the organization.

OESA member company executives in quality, warranty, and sales and marketing should plan to attend.

OESA members and industry guests may register in the events section of http://www.oesa.org. For registration assistance, contact Felece Hickman at fhickman@oesa.org or 248.952.6401 ext. 237. For content information, contact Greg Janicki at or 248.952.6401 ext. 245 or gjanicki@oesa.org. 

Registration Fees (includes event attendance and warranty publication):

OESA members on or before Oct. 28, 2011	$175
OESA members after Oct. 28, 2011	$200
Non-members on or before Oct. 28, 2011	$225
Non-members after Oct. 28, 2011	$250

Additional Copies of the Warranty Publication

2011 Comparative Analysis of OEM Warranty Programs – members	$50
2011 Comparative Analysis of OEM Warranty Programs – non-members –	$100

Note:  Refunds cannot be given after October 25, 2011.  Substitutions are always welcome. Pay at the door registrants are held to the same cancellation policy as prepaid registrants and will be invoiced if cancellation is not received by October 25, 2011.  Fax the completed registration form to 248.952.6404 or register online at http://www.oesa.org.

AGENDA

7:30 a.m.	Registration, Networking and Continental Breakfast
8 a.m.	Welcome and Opening Remarks Greg Janicki, Executive Director, Marketing and Communications, OESA
8:15 a.m.	Background and Introduction of the OEM Warranty Program Analysis Michael Hirt, Manager, Warranty and Service Quality, ADAC Automotive
8:45 a.m.	The Impact of Warranty Management Throughout the Organization Dave Sakata, Vice President, Technology, Freudenberg-NOK
9:15 a.m.	Networking Break
9:30 a.m.	Warranty Implementation Trends and Issues Across the Industry William Kohler, Partner, Clark Hill
10 a.m.	Panel Discussion
10:30 a.m.	Closing Remarks and adjournment Greg Janicki, Executive Director, Marketing and Communications, OESA